CallHippo-Virtual Phone System for Chrome
More About CallHippo-Virtual Phone System
CallHippo is a leading VOIP phone number provider which was incepted in Jan 2017. CallHippo allows startups and businesses buy a Virtual phone number for over 50+ countries. Their easy to use interface and robust architecture can help any business set up their call center in less than 3 minutes and in 3 simple steps.
They have customers from 80+ countries and 85% of their customers are International. Their whole and sole purpose is to replace desk phones with a Virtual Phone system eliminating the complexity of a setting up a support center.
How can your business benefit from CallHippo’s Office Phone System?
Virtual Phone Numbers: Place and recieve calls from your PC’s, smartphone, tablet, and even mobile phones using internet connection.
Interactive Voice Response: It allows you to design a phone tree that will allow your customers to get in touch with sales representatives, accounting and other departments easily.
Useful Insights: Generates insightful reports based on real-time data. This will help businesses to make future predictions and determine where they are doing well and what needs improvement.
The motivation behind Google Chrome Extension
We believe in eating our own dog food and this is why we use CallHippo for all our customer communication. When we use CallHippo for communication with our customers we keep discovering new ways in which we can make our product even better.
So we use 2 tools to manage our business- a CRM and a helpdesk software. Shuffling between these 2 tools and the CallHippo Virtual Phone system dashboard was a hassle.
To deal with this problem, we decided why not figure a way to make calls via Callhippo cloud-based Phone system directly from the browser window. And the result was a Google Chrome Extension. The Chrome extension detects online phone numbers in your chrome browser and allows you to call this number with just a click.
What is the deal with “just a click”?
(i) Click to call directly from any website
With CallHippo’s chrome extension you can easily place calls to any hyperlinked numbers. The moment you click the online phone number on a Chrome web page a call will be placed automatically through CallHippo’s Virtual Phone system or its Android or IOS app. It's a superb way to save time every day.
You can save seconds on every call you make and this will improve your calling accuracy. And if you are a company who makes thousands of calls every day then CallHippo Browser Extension will save you and your employees hours per day.
How does it work?
Simply click on the hyperlinked number and a call will be placed from your registered virtual Phone number. When you answer the call you will be connected to the number displayed on the webpage.
Its quick, easy and there will be no misdialled number.
Where you can find this numbers?
Phone numbers listed on Contact us pages, numbers found in the online corporate directory and customers listed in web-based CRM’s will be now diallable at the click of a button. Your Virtual Phone system will automatically dial-out phone numbers and there is absolutely no need to provide further user input.
(ii) Click to call directly from your helpdesk, CRM and Sales Software
It is also an all-in-one browser-based call-center software that will assist you in inside sales, support, and marketing. Its click to call Functionality will help you to call customers directly from your favorite Helpdesk, CRM or sales software by just clicking on a number. These VOIP phone numbers also provide advanced call control features such as IVR, advanced routing, voicemails, call monitoring, call analytics etc.
No more copy and paste and going through the painstaking task of searching for the same contact in both systems. CallHippo offers the best office phone system in the market that will save you a lot of time and effort and will allow you to focus on closing more deals and will serve your customers in a much better way.
The Cloud-based Phone system will help you integrate seamlessly across various channels such as Voice, mobile, Social, chat, email, and SMS. The call center software will provide transformation insights about your company operations and will help you deliver more personalized experiences. No hardware, no coding and extremely easy to deploy. These Business Phone system is already helping disruptive businesses start and scale up with ease.
So how does this Virtual Call center software works?
Once you have installed CallHippo’s Google Chrome extension, it will intelligently scan your current systems and will add a link to every phone number. All you need to do is click that number and CallHippo’s call centre software will then take care of everything. The calls will be made as well received through the web-browser and none of your information will be leaked not by CallHippo nor by any third party servers. This is how it works with CRM
How CallHippo’s cloud based Phone system will make your helpdesk software even better?
You can also use CallHippo’s Virtual Phone numbers to power your customer support centers using ticketing software.
It basically does tthings:
For unsatisfied customers, a support ticket can be raised against their phone number and their problem description.
Support agents can follow up on support tickets by calling the customers directly from the browser.
How CallHippos’s VOIP phone number will make your CRM even better?
For a sales representative, having the best office phone system is like a boon. Whether its reaching new customers, pushing them through the sales funnel or simply keeping existing clients happy-the role of a business phone system cannot be overlooked.
This is because it will allow you to
Maintain an extensive customer database
Provide detail information about each client
Finding and Filtering agents will be much easier now
A single click to reach out a customer
Recording of client interaction
Click to call works great with a majority of CRM and ticketing software such as SalesForce, SugarCRM, ZenDesk, Zoho, etc.
If you are an advanced user, then Click to call functionality of CallHippo Business Phone system will also enable incoming call screen-pops, matching the phone numbers in records of the ticketing or CRM software.
CallHippo’s Virtual phone system Windows or MAC web application
Updated Chrome as well chrome extension.
Laptop or a P.C
Functionalities that you get with CallHippo’s Google Chrome Extension
Click to call
Just press the click button to dial any hyperlinked number appearing in a Google Chrome Browser and connect these call using a Cloud-based Phone System.
Automated Call Logging
Automatic Logging of all incoming and outgoing calls from the Virtual Phone number when the caller id or clicked number is matched to either a CRM contact or lead list.
Incoming Screen Pop-up.
Incoming screen Pop-up with options to answer, decline and send voicemails
Add Phone Numbers To CRM
Unrecognized Phone numbers from the call log window can be added to new or existing contacts, leads or accounts.
Easy Note taking for all inbound/outbound calls. For calls that have been made to CRM contacts, you have the option to associate them to an account, Case as well as Opportunity.
Quick Access to Missed Calls and Calls not Logged
Some CRM’s have reports tab which will allow users to quickly view and act on missed calls, call not logged to CRM, and calls that are associated with multiple SalesForce Contacts.
How To install CallHippo Click to call extension?
Step1: Add CallHippo’s click to call extension from Chrome’s Web-store.
Step2: Login to your Callhippo Account
Step3: Navigate to your favorite websites and call them by just clicking on the number. You can also integrate it with CRM or ticketing software and call your customers from the web -browser itself.
Benefits of Chrome Extension
Single Click dialing
Stop wasting your time in dialing online phone numbers manually. Also, stop worrying about misdialled numbers and start making calls directly using the best office system availble in the market.Search for your lead, just click the call icon and connect with your customer.
Personalized Customer service
Even if you have hundreds and thousands of customers, you can greet them all by name if you connect your Virtual Phone system with CRM. Start building a better relationship with your customers by seeing their past conversation, notes, and tasks associated with each customer.
Built-in reports and charts let you visualize you call data, and helps you to figure out on how to provide better customer experience.
Keeping the conclusion small I would only say that CallHippo is an omnichannel business phone system that will effectively support your customer care processes in an effective and smart way.