SMartease (bmiphmgeefijkfhdljnphjjkgffbhhpa): SMartease - Work smarter in SM9, handle tickets with ease!... Read More > or Download Now >
SMartease for Chrome
Tech Specs
- • Type: Browser Extension
- • Latest Version: 3.2.1
- • Price: Freeware
- • Offline: No
- • Developer: ASIC HUNGARY
User Reviews
- • Rating Average
- 5 out of 5
- • Rating Users
- 3
Download Count
- • Total Downloads
- 265
- • Current Version Downloads
- 39
- • Updated: January 12, 2022
SMartease is a free Productivity Extension for Chrome. You could download the latest version crx file or old version crx files and install it.
More About SMartease
SMartease is a tool to enhance your productivity with the HP SM9 Web interface.
Brought to you by the ASIC HUNGARY team, derived from the SMweb extension of Zoltan Zambori.
★ Search Box – Search multiple item types, archives included:
✔ Incidents (incl. External)
✔ Interactions
✔ Changes
✔ Change tasks
✔ Problems
✔ Problem-tasks
✔ Configuration Items
✔ Users
★ Incident Ticket Actions – One-click actions for complex tasks:
✔ Accept all open incidents from a view
✔ Accept selected ticket(s) with preset update
✔ Set status of selected ticket(s) to Work in Progress with preset update
✔ Reassign ticket to previous assignment group
✔ Assign selected ticket(s) to a predefined AG with a preset worklog entry
✔ Resolve selected ticket(s) with preset solution text
✔ Relate selected ticket(s) to LEAD incident, change, problem or interaction
✔ Update selected ticket(s) with preset worklog entry, even over the SMBB
✔ Close all resolved ticket(s)
★ Configuration Items – Extract affected CIs from:
✔ Incidents
✔ Changes
✔ Change tasks
✔ Problems
✔ Look up extracted CIs in T-REP and Auditserver-X
★ Misc
✔ Set auto-refresh interval on queues
✔ Export views to .csv
✔ Magnify textareas
✔ Copy magnified tables
DISCLAIMER
SMartease is brought to you by the ASIC HUNGARY team and is provided "as is". You understand that you install and use SMartease at your own discretion and risk.
Brought to you by the ASIC HUNGARY team, derived from the SMweb extension of Zoltan Zambori.
★ Search Box – Search multiple item types, archives included:
✔ Incidents (incl. External)
✔ Interactions
✔ Changes
✔ Change tasks
✔ Problems
✔ Problem-tasks
✔ Configuration Items
✔ Users
★ Incident Ticket Actions – One-click actions for complex tasks:
✔ Accept all open incidents from a view
✔ Accept selected ticket(s) with preset update
✔ Set status of selected ticket(s) to Work in Progress with preset update
✔ Reassign ticket to previous assignment group
✔ Assign selected ticket(s) to a predefined AG with a preset worklog entry
✔ Resolve selected ticket(s) with preset solution text
✔ Relate selected ticket(s) to LEAD incident, change, problem or interaction
✔ Update selected ticket(s) with preset worklog entry, even over the SMBB
✔ Close all resolved ticket(s)
★ Configuration Items – Extract affected CIs from:
✔ Incidents
✔ Changes
✔ Change tasks
✔ Problems
✔ Look up extracted CIs in T-REP and Auditserver-X
★ Misc
✔ Set auto-refresh interval on queues
✔ Export views to .csv
✔ Magnify textareas
✔ Copy magnified tables
DISCLAIMER
SMartease is brought to you by the ASIC HUNGARY team and is provided "as is". You understand that you install and use SMartease at your own discretion and risk.
